Privacy Policy

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Effective Date: 31 August 2025

At Melco Jewellery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, retain, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via our payment gateway)

This information is collected solely to process orders, provide customer support, and enhance your shopping experience.

2. How We Use Your Information

Your personal information is used for:

• Processing and fulfilling orders

• Communicating order updates and responding to inquiries

• Improving our website and services

• Sending occasional updates or promotions (only if you opt-in)

3. No Third-Party Sharing

We do not sell, trade, or share your personal information with any third parties. Your data is used exclusively by Melco Jewellery for the purposes outlined above.

4. Data Retention

Melco Jewellery retains your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal and regulatory obligations

• Resolve disputes and enforce our agreements

If you create an account or subscribe to our newsletter, your information will be retained until you request deletion. You may contact us at any time to request that your data be removed from our systems.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure platforms.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Withdraw consent for marketing communications

To exercise these rights, please contact us at sales@melcojewellery.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.